Recently, a leading internet healthcare company has officially signed with AlphaFlow Technologies to introduce the AlphaFlow BPI process mining and analysis platform. This move aims to uncover hidden issues in business processes and achieve data-driven process optimization.
Figure 1: Standard Process for BPI-Based Process Mining
The company, founded in 2014, focuses on the healthcare and elderly care ecosystem. Leveraging the strong resources of its group, the company has gained support from various payment providers, including F-end commercial insurance and B-end enterprises, and has built an extensive network of service providers and established comprehensive service standards. The company was listed on the Hong Kong Stock Exchange in May 2018 and was included in the Hang Seng Tech Index in July 2020.
As the business scale expands and digital transformation enters a more advanced phase, internal business processes have become increasingly complex. Management's demand for high readability and rapid iteration of business processes has significantly increased, and the need to optimize complex processes is becoming more urgent. Over the past few years, process mining technology has evolved from a simple data analysis tool to a core technology supporting digital transformation, operational intelligence, and business optimization. With the growth in market demand, technological advancements, and deeper industry applications, process mining is gradually becoming a key tool for modern enterprises to enhance their competitiveness.
Therefore, the company decided to introduce a unified process mining and analysis platform to address the following key issues:
1.Process Discovery: Identify hidden opportunities in business processes and optimize them.
2.Conformance Analysis: Ensure that operations comply with internal process standards and external regulatory requirements. This is especially important in highly regulated industries like healthcare and finance, where it can reduce compliance risks and operational disruptions.
3.End-to-End Process OLAP Performance Analysis: Achieve precise quantitative analysis of organizational, process, role, personnel, and process business data.
4.Visualization and Monitoring: Use dashboards and Business Activity Monitoring (BAM) tools to visualize process performance and enable real-time business monitoring.
Figure 2: The Value of Process Mining
With the AlphaFlow BPI process mining platform, the internet healthcare company will be able to quickly identify process bottlenecks, enhance compliance, reduce risks, and accurately assess optimization outcomes through data-driven methods. This will lead to process optimization and performance improvement, driving the company's digital transformation.
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