The challenge

Terumo’s China operations needed consistent approvals across its management, sales and manufacturing organizations. Japanese and Chinese language requirements added complexity to everyday collaboration, while separate systems interrupted the flow of work.

The approach

AlphaFlow BPA provided a bilingual portal for process access and shared work. Configurable workflows covered office administration, finance, assets and compliance, with a common entry point for different organizations.

Connecting the operation

Integration connected business applications including SAP, manufacturing and document systems. The published account describes a phased relationship that expanded from individual applications toward coordinated governance across China operations.

What changed

Teams across Terumo’s China operations gained a shared route to initiate, track and manage work across organizational and system boundaries.

KEY TAKEAWAYS

Takeaways for your team.

  • Connect process ownership with the people and systems that maintain it.
  • Build ongoing review and maintenance into the implementation.