01

Define the service

Describe the request, required information and responsible service team. Separate a service catalog entry from the workflow that carries out the work.

02

Coordinate across applications

Use BPA to route requests and approvals. Confirm each system interface and data boundary, especially when the service spans multiple business units.

03

Use operational evidence

Review pending work, repeated transfers and cycle time. The Chambroad group case describes shared services and SAP-related coordination as part of a wider process platform.

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