01

Capture a consistent issue record

Identify the affected business object, product or batch, the observed issue and the responsible owner. Agree the evidence required before moving into investigation.

02

Coordinate the response

Use a workflow to route the issue between quality, production and the relevant business teams. Keep an explicit review step before accepting the proposed corrective action.

03

Improve the process

Review waiting time and repeated handoffs using execution data. Manufacturing projects such as Xingfa illustrate a phased path from process assets to automation and analysis.

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